Privacy policy

Last updated: November 12, 2026

1. About This Privacy Policy

This policy explains how htxclyxgs handles personal information when you browse our online store, place an order, or contact us.

To ask a privacy question or submit a request, email hello@htxclyxgs.com.

2. Personal Information We Receive

The types of information we receive depend on how you use the store. They may include the following.

  • Contact and delivery details. Your name, email address, phone number, and billing and shipping addresses.

  • Order and transaction records. The products you order, order totals, payment status, delivery details, and return or refund history. Payment providers process the payment credentials needed to complete your purchase.

  • Information you submit. Messages to customer support, return requests, details you enter in account forms, and information you choose to share when subscribing.

  • Device and browsing data. Our store platform may collect your IP address, browser and device details, pages viewed, cart activity, cookie identifiers, and privacy preferences.

We may receive information from you directly, through your activity on the store, or from providers that help us with payments, fraud prevention, order fulfillment, and customer service.

3. How We Use Personal Information

We use personal information to carry out the following activities.

  • Accept payments, fulfill and deliver orders, and handle returns and refunds.

  • Send purchase updates and respond to customer service requests.

  • Operate the website, measure its performance, and improve it.

  • Detect potential fraud and security issues.

  • Meet applicable legal, accounting, and recordkeeping obligations.

If you choose to receive promotional emails, we use your contact information to send them. You can unsubscribe by following the instructions in those emails or by contacting hello@htxclyxgs.com. We will continue to send messages needed to handle your purchases or requests.

4. When We Share Personal Information

We share personal information as needed with Shopify, payment processors, shipping carriers, and other providers that help us run and secure the store, fulfill orders, or assist customers.

We may also disclose information to comply with applicable law or lawful requests, protect legal rights, follow your instructions or act with your permission, or carry out a business transaction subject to applicable safeguards.

5. Shopify and Processing Locations

Shopify hosts our online store. When you browse or shop with us, Shopify processes the personal information it needs to provide commerce, payment, security, and related services.

Shopify and other providers may process information in the United States or other countries. Their privacy notices explain any processing they perform independently.

6. Cookies and Similar Technologies

We use cookies and similar technologies to run the store, keep shopping carts and browsing sessions active, remember preferences, and help secure checkout. Tools from the store platform may also show us how people use the store and how it performs.

You can manage cookies through your browser settings and any privacy controls available on the store. Where we offer those controls, you can use them to adjust your preferences for optional cookies. Blocking some cookies may affect how certain features work.

For help with cookies or privacy settings, email hello@htxclyxgs.com.

7. Retention and Security

We keep personal information for as long as needed for the purposes set out in this policy. When deciding how long to keep it, we consider our relationship with you and what we need to manage orders and refunds, meet legal recordkeeping obligations, prevent fraud, and address disputes.

We take reasonable steps to protect personal information. Sending and storing information online carries some security risk. Please avoid sending full payment card numbers or account passwords by email.

8. Your Privacy Rights and Choices

Depending on where you live and which laws apply, you may be entitled to access your personal information, get a copy, correct it, or request its deletion. You may also be able to opt out of certain uses, such as targeted advertising or activities that qualify as a sale or sharing of personal information under applicable law. Exceptions may apply.

To exercise a privacy right or appeal a decision where an appeal is available, email hello@htxclyxgs.com. We may ask for information reasonably necessary to verify your identity or confirm that an agent has permission to act on your behalf.

We respond within the time required by applicable law and will not unlawfully discriminate against you for exercising your privacy rights. Where applicable, you may also contact your privacy regulator.

9. Children’s Personal Information

If you believe a child under 13 has provided us with personal information, email hello@htxclyxgs.com. We will review the matter and take any steps required by applicable law, including deleting the information where required.

10. Policy Updates and Contact Details

We may revise this policy when our practices or legal obligations change. The date at the top reflects the most recent revision. Where required, we will provide additional notice or obtain consent before a material change takes effect.

htxclyxgs
1288 DONEGAL CT
CAROL STREAM, IL 60188
United States

Email hello@htxclyxgs.com
Website htxclyxgs.com