Shipping policy

Last updated: November 12, 2026

1. Where We Ship and What It Costs

htxclyxgs offers free standard shipping on all orders delivered to U.S. addresses. International shipping is currently unavailable.

2. Preparing Your Order

Once we have confirmed your order and received payment, we typically prepare it for shipment and dispatch it within 1–2 business days. The carrier’s transit time begins after dispatch and is counted separately from order processing.

Business days are Monday through Friday, excluding U.S. federal holidays.

3. Delivery Estimates

We estimate that packages will arrive 5–10 business days after dispatch. Including processing time, our delivery target is 6–12 business days from order confirmation.

Delivery dates are estimates and cannot be guaranteed. Severe weather, holidays, carrier disruptions, and other unexpected events can delay a shipment. If your order is significantly delayed, we will share the information available to us and explain any options for resolving the delay that applicable law requires us to offer.

4. Dispatch Address

We ship orders from the address below.

htxclyxgs
1288 DONEGAL CT
CAROL STREAM, IL 60188
United States

5. Shipment Notifications and Tracking

We send shipment updates to the email address you enter at checkout. If the carrier provides tracking, we include those details in your shipment update. The carrier’s first tracking scan may take some time to appear.

6. Address Changes and Delivery Issues

Check your delivery address before submitting your order. If you find an error, email hello@htxclyxgs.com promptly so we can check whether there is still time to update the address before dispatch.

If your package appears lost, arrives damaged, or is marked as delivered and you cannot locate it, send your order number to hello@htxclyxgs.com. We will investigate with the carrier and work toward a resolution based on the circumstances and applicable law. We will take the carrier’s delivery status into account and keep your claim open while we investigate.

7. Returns

You may request a return for an eligible item within 30 calendar days of receiving your order. Please contact us before mailing anything back so we can provide instructions and arrange return shipping at our expense for eligible returns.

See our Return and Refund Policy for return instructions and refund timing.