Refund policy

Last updated: November 12, 2026

This Return and Refund Policy applies to orders you place with htxclyxgs through htxclyxgs.com.

1. When You Can Request a Return

You have 30 calendar days from the day you receive an item to ask for a return. You may request one if the item does not fit, you no longer want it, or you received an item that was damaged, defective, or different from what you ordered.

For a fit or change-of-mind return, the item must be in its original condition, unworn, unwashed, and unused. The original tags must remain attached. Include the original packaging if it came with the item, along with your order number or another proof of purchase.

You can report damaged, defective, or incorrect items regardless of these condition requirements. Your rights under applicable law still apply.

2. Starting a Return

Before mailing anything back, email hello@htxclyxgs.com. Tell us your order number, which item you want to return, and why. If the item is damaged, defective, or incorrect, please include photos if they are reasonably available.

We will review your request, verify the order, and send you return instructions. For eligible returns, we will arrange and pay for return shipping.

Return address
htxclyxgs
1288 DONEGAL CT
CAROL STREAM, IL 60188
United States

3. Return Shipping Costs and Fees

We pay for shipping on eligible returns. We do not charge restocking or return handling fees.

U.S. orders come with free standard shipping, so there is no original standard shipping charge to deduct from your refund.

4. Return Review and Refunds

We will inspect your item and notify you of our decision within 3 business days after receiving your return. If we decline the return, we will explain our decision.

Once we approve your return, we will initiate a refund to your original payment method within 15 business days of approval. The refund covers the amount you paid for the items we accepted, including any applicable refundable taxes. Any discounts you used are already reflected in the amount you paid.

Your bank or payment provider may take additional time to post the refund. If it still has not appeared after your provider’s stated processing period, email hello@htxclyxgs.com so we can help trace it.

5. Problems With Items in Your Order

If an item arrives damaged or defective, you receive the wrong item, or part of your order is missing, email hello@htxclyxgs.com. We will investigate and arrange an appropriate resolution, such as a replacement or refund. If the error was ours, we will cover any shipping costs needed to resolve it.

We may carry out a reasonable inspection to determine what went wrong. Your rights under applicable law still apply.

6. Exchanges

If you would like to exchange an item for another size or product, contact us before sending it back. We will check availability and let you know how to proceed.

If we cannot arrange the exchange, you may request a return for the eligible item and place a new order.

7. Canceling an Order

To request a cancellation, email hello@htxclyxgs.com as soon as possible. We will check whether we can stop the order before dispatch. If it has already shipped, follow the return process above.

If we confirm the cancellation before dispatch, we will initiate a refund to your original payment method within 2 business days.

Business days under this policy are Monday through Friday, excluding U.S. federal holidays. You retain all rights and remedies available under applicable law.